Shipping Time And Rules

Destination Warehouse Delivery Time Track Information
The United States China 7-12 Business Days Trackable
Canada China 7-15 Business Days Trackable
Australia & New Zeland China 7-10 Business Days Trackable
European Countries China 7-15 Business Days Trackable

Please note that the delivery time of remote regions will be delayed for 5-10 days, and due to the COVID-19 logistics policy and shipping and delivery time may be delayed, we will notify you by email when it happens ASAP.

Tlyard will choose the most suitable shipping method for customers to ensure the order will be delivered fast and safely. Please make sure that you provide the correct contact information and shipping address as they are very important for delivery. Please note that the delivery time does not include delays caused by holidays, natural disasters, carriers, etc.

Shipping Fee & Shipping Area

Shipping Fee:

For orders amount below $59, the shipping fee is $7.99.

For orders amount over $59, the shipping fee is free.

Shipping Area:

United States, Canada, Australia, New Zeland, United Kingdom, Germany, France, Iceland, Norway, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Sweden

As each country has its own set of rules, regulations and import taxes, in principle the customer and not Tlyard will be responsible for the customs duties as these are the rules of the customer's country.

Tracking Your Order

After your order is shipped, you will receive a notification email or SMS containing the tracking number by Tlyard. If you didn't receive the email, please check your junk mailbox. You can track the status of your package via the tracking link:

Inspection And Sign

As Tlyard products are usually quite valuable, please inspect the package upon receiving them. Don’t sign the delivery or open the box when it's chipped or damaged. In these situations, please contact Tlyard Customer services.

After you (or somebody else on your benefit ) sign for your product, Tlyard will consider this your approval of the package, amount, and merchandise. To protect your rights, you’re highly suggested to take a complete unboxing video and inspect the items in line with the packing list. If items are damaged or missing, please get Tlyard Customer Service within 24 hours after you receive the package so we can solve the issue immediately.

Warm Reminder

If there is any problem with the shipping, please contact us:
Phone: +86 18688957740